Questions
Our Products
What are the benefits of using a Silk Pillowcase?
Silk pillowcases offer a wealth of fantastic advantages, significantly improving both your sleep quality and overall wellness. Let's dive into some of the key reasons why silk pillowcases are a game changer:
- Gentle on skin and hair: The smooth texture of silk causes less friction than cotton, helping to reduce hair breakage, tangles, and pillow creases on your face. Say goodbye to bedhead and morning wrinkles!
- Natural hydration: Silk's unique properties help to retain moisture, keeping your skin and hair well-hydrated throughout the night. This can assist in preventing dryness and promoting a healthy, radiant complexion.
- Hypoallergenic: Silk is naturally resistant to dust mites, mold, and other allergens, making it a great choice for people with allergies or sensitive skin.
- Temperature regulation: Silk has fantastic temperature-regulating properties, helping to keep you cool in the summer and warm in the winter. No more tossing and turning trying to find the perfect sleep temperature!
- Luxurious feel: Last but not least, there's no denying the indulgent and luxurious sensation of resting your head on a silky-smooth pillowcase. It's a small touch of everyday pampering that makes bedtime feel extra special.
What makes Glossy Silk Pillowcases special?
What sets Glossy Silk Pillowcases apart is our dedication to exceptional quality, ultimate comfort, and elegant style. Here's what makes our pillowcases truly special:
- 100% pure Mulberry silk: We use only the finest Mulberry silk, known for its exceptional strength, smoothness, and natural luster. This means you'll enjoy all the amazing benefits of silk while resting on our pillowcases.
- Variety of sizes and colors: We understand that everyone's preferences are different, which is why we offer our pillowcases in various sizes and a stunning selection of colors. You can easily find the perfect match for your bedroom decor and personal style.
- Silky soft and durable: At Glossy Silk, we take pride in our unique process that ensures our pillowcases are not only luxuriously soft to the touch, but also incredibly durable. You can trust that our pillowcases will maintain their quality and smoothness, even after multiple washes.
- Passion for wellness and sleep: Our commitment to promoting wellness and better sleep is woven into the very fabric of our pillowcases. We believe that a good night's rest is essential for overall well-being, and our Glossy Silk Pillowcases are designed to help you achieve just that.
When you choose Glossy Silk, you're not only investing in a premium-quality pillowcase, but also in your own health and wellness. We're confident you'll love the difference our pillowcases make in your sleep experience, and we can't wait for you to join our community of happy, well-rested customers!
How do I care for my Glossy Silk Pillowcase?
Caring for your Glossy Silk Pillowcase is simple and easy! Just follow these steps to maintain its luxurious feel and appearance:
- Hand washing is best: To preserve the softness and glossiness, hand wash your pillowcase with a gentle detergent in cold water and air dry. This method is the most gentle and will help your pillowcase last longer.
- Machine wash when necessary: If you're short on time, you can machine wash your pillowcase once a week. Use the gentlest cycle with a mild detergent in cool water, and place your pillowcase in a mesh laundry bag to prevent snagging.
- Skip the dry cleaning: There's no need to dry clean your pillowcase! Instead, lay it flat to dry to minimise wrinkles.
- Tackle wrinkles with care: If wrinkles do appear, gently iron your pillowcase using the "silk" setting or use the steam option to smooth them out.
By following these simple care instructions, you'll be able to enjoy the beauty and comfort of your Glossy Silk Pillowcase for many nights to come!
Shipping and Delivery
How long will it take to receive my Glossy Silk order?
After placing your Glossy Silk order, you can expect it to be processed and shipped within 1-3 days. While delivery times may vary, most orders should reach your doorstep within 8-12 business days. We're excited for you to experience the luxurious comfort of our silk pillowcases and can't wait for them to arrive at your home!
What is Glossy Silk's return policy?
At Glossy Silk, we stand behind our products and want you to be completely satisfied with your purchase. That's why we offer a risk-free 60-Day Money Back Guarantee! If you're not happy with your order for any reason, simply return it within 60 days to receive a full refund. We're committed to ensuring you have a fantastic experience with our pillowcases and are here to support you every step of the way.
How do I track my order?
Tracking your Glossy Silk order is a breeze. As soon as your order has been dispatched, we'll send you an email containing a tracking code that allows you to monitor its journey every step of the way. Stay tuned for updates and get ready to welcome your luxurious pillowcase home!
Can I change my shipping address?
You can change your shipping address for your Glossy Silk order before it's shipped, typically within 24 hours after placing the order. To avoid any issues, please double-check your address before submitting your order. Unfortunately, we're unable to make any changes to your address once your order has been shipped. So, it's always best to ensure your details are accurate from the start to guarantee a smooth delivery process.
Returns and Exchanges
Do you have a returns policy?
We have a customer-friendly returns policy to ensure your satisfaction. You can return your products within 60 days of delivery/receiving your order, and we'll handle the return free of charge! To qualify for a return, please make sure the following conditions are met:
- Initiate a return and post your item within 60 days of delivery/receiving your order.
- The item must be in its original packaging, which should also be in excellent condition. This includes any attached swing tags.
Additionally, we may ask you to take a photo of the item before sending it back to us so we can assess its condition. Our priority is to make sure you're happy with your purchase, and our returns policy is designed to provide you with peace of mind as you shop with us.
How long do I have to return my Glossy Silk pillowcase?
At Glossy Silk, we want to make your return process as hassle-free as possible. We offer a generous 60-day return period for you to send back your pillowcase. If you have any queries or need assistance, please refer to our returns policy or get in touch with our customer service team at support@glossysilk.com.
Can I return my Glossy Silk Pillowcase and get a full refund?
We realise that our Glossy Silk Pillowcases might not be the perfect fit for everyone. If you're not entirely happy with your purchase, we provide a full refund for returns made within 60 days from the purchase date.
Do I have to pay to return my product?
No need to worry! If you're looking for a refund or an exchange on your Australian order, we've got you covered. We'll provide you with a free return shipping label, so you won't have to worry about the cost of sending your return. If you need help, just contact our friendly team at support@glossysilk.com and they'll be able to assist.
How long does it take for my refund to be processed?
We’re sorry to part ways! If a refund is applicable for your order, we will send an email to confirm that the refund has been processed. It usually takes 2-5 business days to arrive in your account, depending on your bank. If it takes longer than that, we suggest that you check with your bank or payment provider.
Payment
Is my payment secured?
Your privacy and security are of the utmost importance to us. To ensure your safety, we use Shopify Payments, a highly secure and heavily encrypted system that safeguards customers and holds merchants accountable.
What payment types do you offer?
We accept all the traditional payment methods such as credit cards (Visa/Mastercard/American Express) and debit cards for online transactions. For those of you who are a bit more tech-savvy, we also have GooglePay and ApplePay.
What currency is the store in?
Pricing for our Australian store is listed in AUD.
Contact Us
I have an issue with my order
Please reach out to us at support@glossysilk.com and let us know what's going on. For a speedy resolution, we ask that you provide us with some photos, so that we can better understand the issue.
How do I contact you?
Communicating with us is easy! To get in touch, all you have to do is send us an email at support@glossysilk.com. We make sure to keep a record of your issue so we can provide you with the best support possible. We're open to hearing from everyone. Don't worry - we won't leave you hanging! Rest assured that we'll get back to you as soon as we can.
I need to change or cancel my order
We understand that sometimes you need to make changes to your order. If you need to switch, change, or cancel an order, please email us immediately with the subject line CHANGE or CANCEL and we'll do our best to accommodate your request. However, if your order has already been dispatched from our fulfilment partner, you'll need to go through our returns process.
We want to make sure you get your order as quickly as possible, so we may not always be able to make changes to an order after it's been placed. To avoid any confusion, please make sure to double check your selections before submitting your order.